To the good people at Sail On Carpets, We wanted to thank you for your excellent standard of customer service. We recently had a problem with our hardwood flooring, and Dan was not only responsive to our concerns, but took very good care of us. We have been customers since the early 90’s and have always been impressed with Sail On’s professionalism and dedication to the customer. “ If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” Jeff Bezos, CEO Amazon.com We would recommend Sail On to anyone looking for a quality flooring product with a first-rate customer service department.
Thank you, Keith and Pam Frieling
We came to your store wanting a unique look to our hardwood….rustic. This birch floor is a DREAM. It makes our house look like it was just built and not 25 years old. We love it!
Thanks, Sam & Joanne Galusha
Despite the fact that the kitchen in our 1918 house is rather full of nooks and crannies and nothing is square, your installers did a TERRIFIC JOB with the DuraCeramic flooring we purchased from you.
Sincerely, Bill & Kate Marchetti
This note is written to convey our sincere thanks for the help we received in gathering information to make our flooring selections for our new home. We chose the Adura Tile for our kitchen, dining and laundry areas. We ABSOLUTELY LOVE this product!
Very Truly Yours, Theo and Olivia Dorsey
WOW! I called & spoke w/ Jim on Sunday about a problem w/ my laminate floor in the kitchen that was put in 6 years ago. Mike came yesterday to look at it & today I find out from a wonderful phone call from Mike that you guys are fixing the problem! This is why we do all our flooring w/ Sail On Carpets. You guys are the GREATEST!!!!!!
Thank you, Ginny & Larry Ruderman
Mr. Pavone, We would like to thank you for the special attention and great flooring recommendations during our recent remodel and addition. You and your staff were very friendly and incredibly knowledgeable about your products. It sure was a pleasure working with you!
Thank you, Molly & Curt DeWeese
Dear Dan, Thank you so much for your EXCELLENT customer service while purchasing my new wood floors. You were extremely helpful in providing installation information that even my contractor could not. Thanks for the extra help after the sale.
Sincerely, Britt Bowerman
Dear Mr. Pavone, I am writing to express my COMPLETE SATISFACTION with the service I received from Sail On Carpets. I was amazed and very pleased at the swift, professional and courteous service after speaking with Carla regarding a carpet installation concern. I will highly recommend Sail On Carpets to family and friends!
Sincerely, Ann Mazza
Sail On’s hardwood flooring installation was done on time, on budget and as promised in every way. Their follow up was excellent. I’d recommend them to anyone looking for a quality flooring installation!
Lynn Burlingame, Farmington
Dear Mr. Pavone, The craftsmanship is wonderful and the floor makes the room look almost twice as large. The old dirty carpet smell is completely gone and my family is loving this floor! The floor not only makes the room look larger, but it also makes the house feel brand new. Thank you so very much for helping me pick the right floor, the perfect color, and for having professionals install it quickly and beautifully!
Sincerely, Deborah White